Shipping Policy for Sidigiqor Technologies
1. Introduction
Welcome to Sidigiqor Technologies OPC Private Limited (“Sidigiqor Technologies,” “Company,” “we,” “our,” or “us”). This Shipping Policy outlines our procedures regarding the delivery of products and services, including our IT solutions, digital marketing services, website development, and Computer AMC Services in Chandigarh, Panchkula, Mohali, Zirakpur, Pinjore, and other locations worldwide. By using our services, you agree to the terms stated in this policy.
2. Scope of Services and Shipping Coverage
Sidigiqor Technologies specializes in various IT and business support services, including:
- Computer AMC Services (Annual Maintenance Contracts for desktops, laptops, servers, printers, and networking systems)
- IT Support & Cybersecurity Solutions
- Digital Marketing & Social Media Marketing
- Website Development & Web Design
- Property Management
- Staffing Solutions
- Facility Management Services (ITFM Services)
- Tech Support & Business Growth Strategies
We provide services in India (Chandigarh, Panchkula, Mohali, Zirakpur, Pinjore, Baddi, Kharar, Kalka, and Dera Bassi) and extend our offerings to global clients.
3. Shipping of Digital Services
For our digital products and services, including website development, software solutions, digital marketing, and IT consulting, the following policies apply:
- Services are delivered electronically via email, cloud platforms, or direct server deployment.
- Delivery timelines depend on project scope, typically ranging from 3-15 business days.
- Access credentials and reports are provided securely upon completion.
- No physical shipping is required for these services.
4. Shipping of IT Equipment & Hardware Services
Sidigiqor Technologies offers Computer AMC Services, IT support, and IT infrastructure maintenance, which may involve hardware component shipping. The policy for hardware-based services is as follows:
- Shipping Destinations: We ship IT equipment, replacement parts, and accessories to locations within India and select global destinations.
- Processing Time: Orders are processed within 2-5 business days after order confirmation.
- Delivery Time: Estimated delivery times are 5-10 business days depending on location.
- Shipping Charges: Charges vary based on location, weight, and order value.
- Tracking Information: Once shipped, tracking details will be provided via email or SMS.
5. Shipping Partners & Modes of Delivery
We use reputed logistics providers such as DHL, FedEx, Blue Dart, India Post, and local courier services to ensure timely and secure deliveries. The mode of delivery depends on the size, weight, and destination of the shipment.
6. International Shipping Policy
For our global customers, we offer shipping to select international locations. International shipping policies include:
- Delivery time: 10-20 business days, depending on customs clearance and location.
- Additional customs duties or taxes may apply as per the destination country’s regulations.
- Clients must ensure compliance with their local import laws for IT equipment.
7. Service Delivery for Computer AMC & IT Support
Sidigiqor Technologies offers onsite and remote IT support for businesses and individuals. Our service delivery policy includes:
- Onsite Services: Available in Chandigarh, Mohali, Panchkula, Zirakpur, Pinjore, and nearby areas.
- Remote Support: Provided globally via secure remote access tools.
- Emergency IT Support: Offered within 24-48 hours for critical issues.
- Regular Maintenance Visits: Scheduled as per AMC agreements.
8. Order Confirmation & Invoicing
- Upon placing an order, customers receive an order confirmation email.
- Invoices for digital services, IT solutions, and hardware purchases are provided electronically.
- Clients should review the order details and notify us of any discrepancies within 24 hours.
9. Cancellations & Modifications
- Orders can be canceled or modified within 24 hours of placement.
- Once processed or shipped, cancellations are not allowed.
- Refunds, if applicable, are processed within 7-10 business days.
10. Refund & Replacement Policy
- Digital Services: Due to the nature of digital services, refunds are not provided once the service has been delivered.
- Hardware & IT Equipment: Refunds or replacements are allowed for defective products reported within 7 days of delivery.
- Computer AMC Services: Refund eligibility depends on the service agreement terms.
11. Customer Responsibilities
- Ensure correct shipping details are provided.
- Track shipments and coordinate with the courier service for delivery.
- Inspect packages upon delivery and report issues immediately.
12. Contact Us
For queries regarding shipping, contact us:
📍 Headquarters: Panchkula, India
🌐 Website: www.sidigiqor.com
📧 Email: sidigiqor@gmail.com
📞 Contact: +91 9911539101
📲 Social Media: @Sidigiqor
By using our services, you acknowledge and agree to this Shipping Policy.